{"title":"Warranty information","description":"\u003ch2 dir=\"ltr\"\u003e\u003cspan\u003eYour Rights Under Australian Consumer Law\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eOur goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Any warranty we offer sits on top of these rights.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eGenuine and Equivalent Parts\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eGenuine parts carry the maker’s own warranty, which we pass on to you. Equivalent parts carry their maker’s warranty, which we state on the quote. Warranty periods usually run from the date of dispatch: [TSA to confirm periods, for example 12 months for pumps and 6 months for seal kits].\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eWhat a Warranty Doesn’t Cover\u003c\/span\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eDamage from contaminated, wrong or degraded oil.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eRunning dry, cavitation or wrong rotation at start up.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eOverpressure, overspeed or use outside the datasheet ratings.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eIncorrect installation, alignment or flushing.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eNormal wear of seals, filters and other wear parts.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eHow to Make a Claim\u003c\/span\u003e\u003c\/h3\u003e\n\u003col\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eContact us with your invoice number and the part number.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eDescribe the fault and how the part was installed and run.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eSend photos, the old filter element and an oil sample if asked.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eReturn the part as instructed, unopened if possible, for assessment.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli dir=\"ltr\" role=\"presentation\"\u003e\u003cspan\u003eWe’ll share the maker’s findings and agree the outcome.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eIf a Claim Is Declined\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eIf the maker finds the failure came from outside the part, such as contaminated oil or overpressure, we’ll share the report and photos with you. We’ll then help find the root cause and quote a repair or replacement, so the next part lasts longer.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 dir=\"ltr\"\u003e\u003cspan\u003eProtecting Your Warranty\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eFlush the system after any previous failure, fit new filters, fill the pump case before start up on piston pumps, and check rotation before running under load. Record pressures and temperatures at commissioning. Simple records like these often decide a claim in your favour.\u003c\/span\u003e\u003c\/p\u003e","products":[],"url":"https:\/\/tsahydraulics.com\/collections\/warranty-information.oembed","provider":"TSA Hydraulic Engineering","version":"1.0","type":"link"}